Midland Computers

01952 588 688
sales@midlandcomputers.com

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No PIN code? Please call us on 01952 588688

Remote Support - LogMeIn

This page is the gateway to allow our engineers to safely and securely obtain remote access to your computer to more efficiently diagnose and resolve any issues you are experiencing.

The technician dealing with your case will issue a unique PIN code which you should type into this box and press connect.

Note:- This is a one time use connection, in the future we can only connect with your express authorisation.

What happens next?

Depending upon the web browser you are using you may be prompted to allow the Support-LogMeInRescue program to run. This is the clever tool which allows remote access to work, so please choose to run or open this application (example shown below is taken from Internet Explorer 9).

Step 1

Once this has installed necessary files you will be presented with a screen like this:

Step 2

We still cannot access your computer without your authorisation, please choose OK

Step 3

At the end of the session we invite you to rate our performance with a short questionnaire - your opinions are very important to us and results of this survey are reviewed regularly to help us monitor and improve our performance.