Midland Computers

01952 588 688
sales@midlandcomputers.com

services » internet » broadband

broadband

Super fast, reliable business class broadband with prioritised network traffic.

Up to 20Mbps business broadband*
Up to 2.5Mbps upload speed*
Unlimited downloads**
Prioritised network traffic

Benefits

Excellent coverage
Keep your current PSTN provider
Ring-fenced network providing a business-grade, resilient service
Increased reliability due to rate adaptive service
Improved efficiency due to speed of service
Increased productivity due to speed of service
Reduced costs due to increased productiviy

	Downstream	Upstream	Minimum Throughput	Transfer Allowance	Price Per Month
Business Broadband 2+	20Mbps*	1Mbps	1200Kb/s***	100GB	£23.00
Business Broadband 2+ Premium	20Mbps*	2.5Mbps	2400Kb/s***	150GB	£49.00
Multi IP	-	-	-	-	£7.50
Managed Broadband	-	-	-	-	£10.00
Installation charge £45.00 applies for new connections
Speed Up Your Broadband Service, from £150.00

Wires Only Support
Managed Broadband
Speed Up Your Broadband!

The Midland Computers Wires Only Broadband packages provide Internet connectivity to your premises via your telephone line. This service covers our business partner's network, through your local phone exchange to your master socket.

Your internal wiring from the master socket and any Customer Premises Equipment (CPE - Router/Switches/Filters) are your responsibility unless otherwise covered by a specific Maintenance Contract.

The following is an example of the response times you should expect from reporting a Wires Only Support request during normal working hours Mon-Fri 9am - 5pm.

Approx. Time	Response
30 mins	Remote investigation
60 mins	Contact customer with initial results findings and recommendations

What is not covered:-

Engineer attendance onsite (this service is available at an extra cost if required).
Internal wiring, line extensions, filters, master socket upgrades
Configuration of networking equipment other than the router

Additional £10 per month.

The Midland Computers Managed Broadband packages provide an extra level of support whereby we will access and diagnose your router and provide replacement equipment where deemed necessary. We will provide a standard business router which you lease monthly. This equipment remains the property of Midland Computers.

Approx. Time	Response
30 mins	Remote investigation
60 mins	Contact customer with initial results findings and recommendations
60 mins	Contact customer with initial results findings and recommendations
Pre 16:00 next working day	Pre-configured replacement hardware (router or filter) shipped overnight for replacement by the client at the connected premises. Sent hardware will be invoiced and credited once you return the old equipment within 14 days. You must return old equipment by insured postage/courier that requires a signature and proof of delivery. Delivery is at the clients cost.
Best Endeavours	Local exchange issues or other faults on the network

What is not covered:-

Engineer attendance onsite (this service is available at an extra cost if required).
Internal wiring, line extensions, filters, master socket upgrades
Configuration of other networking equipment other than the router

In some cases your broadband may be much slower than predicted by our diagnostic tools. This situation can be the consequence of poor wiring, telecommunication equipment such as alarm systems, fax machines, answer machines etc.

Our On Premise Broadband Investigation service will aim to improve this situation by:

Upgrading your master socket where possible with a high quality filtered box and high quality filters.
Investigating extensions and suggesting cabling improvements (re-cabling will be charged extra)
This service is from £150 (If within 30 mile radius of our office. Extra costs may be applicable depending on your location and hardware required)

Highly Resilient Network

Our broadband partner's network stands out from the competition as their core network utilises multiple edge nodes in key locations to provide high availability.

Business Broadband

Midland Computers provides Business Broadband solutions tailored to provide high speed and reliability. Our WBC high speed broadband lines feature a generous 100Gb monthly traffic allowance which should be more than enough for most business applications.

Business usage is defined as general Internet usage such as general web pages, email, FTP, administering your online website, transferring documents. Please check the Acceptable Usage Policy (AUP) and Terms and Conditions for further details.

The following activities may cause you to break the AUP, if you need the following to conduct your business on a day to day basis please discuss this with your account manager:

Long term video streaming such as YouTube or iPlayer
Transfer of many large files
Use of Torrents and other file sharing tools (these are also strongly discouraged for legal and security reasons)

Minimum Service of 30 days, cancellation within 12 months will incur a £30 disconnection charge.
* Broadband speed up to 20Mbps is subject to a line test and factors including, but not limited to, local availability and distance from the exchange. All prices are exclusive of VAT. This offer is subject to availability. Offer subject to status and acceptance, full terms and conditions apply.
** Subject to your transfer allowance and acceptable usage policy.
*** Minimum speed guarantee varies depending upon product. Please see service description.

Conditions of Supply of Internet Services
Midland Computers Acceptable Usage Policy