IT Support
We are committed to providing timely assistance through tailorable contracts that perfectly suit all your IT needs.
Support Contracts
Our tailored support contracts ensure your business receives prompt and reliable IT support whenever needed.
We understand that every business is unique and, in turn, will have unique IT requirements. That’s why our team will work closely with you to assess your IT infrastructure, identify your priorities, and develop a support plan that aligns perfectly with your business goals.
Our support contracts provide you with access to our team of certified engineers, who are dedicated to delivering prompt and efficient support. We offer a range of support options, including on-site visits, remote support, and emergency coverage. Our goal is to ensure that your IT systems are always running smoothly, safely and securely, minimising downtime and maximising productivity.
With a Midland Computers support contract, you can rest assured that your IT infrastructure is in good hands. Through our industry-leading response times, proactive expert monitoring and hardware cover, we’ll keep your systems running like clockwork. Speak to our experts today to see what a Midland Computers support contract could look like for your business.
What we provide in this service:
- Priority responses and care
- Contracts designed to suit your business
- Minimised downtime, maximum productivity
- Direct access to expertise and IT guidance
What we provide in this service:
- Tailored support for IT departments
- Strategic IT alignment
- Improved resource management
- Cost-effective solution
Co-Managed Support
Our Co-Managed IT Support provides a collaborative partnership with IT managers & departments.
This unique model combines your internal IT team’s expertise with our extensive resources. We aim to collaborate seamlessly – our engineers working alongside your IT staff to deliver ongoing support, proactive maintenance, and strategic IT guidance. This ensures your systems are well-maintained, optimised for performance, and secured against evolving threats.
The benefits of co-managed support are substantial; you gain enhanced expertise and improved efficiency as our team frees up yours for internal initiatives, and cost-effectiveness through scalable solutions that fit your needs. Plus, there will always be unforeseen or holiday cover needed across any IT department, our co-managed support ensures peace of mind and security for your existing infrastructure.
Most importantly, collaboration fosters strategic IT planning, aligning your IT with your business goals for optimal success. Partner with Midland Computers and experience the combined expertise that drives business success.
These guys have been fantastic taking over the IT systems at Hybond, cannot rate the service enough. The entire team here are more than happy with their excellent customer service and prompt replies.
Jessie Liebich - HybondWe have worked with Midland Computers for over 10 years and throughout that period they have provided outstanding support across all aspects of our IT requirements including hardware, software and custom builds. Their speed of response is always first class and their technical capability and support to our engineers is always hugely appreciated.
Ian Bishop, Supply Chain Manager – Schneider Electric LtdFor a decade, Lowe and Fletcher have partnered with Midland Computers, starting at the head office and expanding to multiple sites. During this period, Midland Computers have enhanced our IT infrastructure with advanced technological solutions. They continue to be a crucial project partner for our internal IT team.
Ged Pierce, Group IT Manager - Lowe & Fletcher Group, Wednesbury & BridgnorthAs a manager of a senior care facility, we are delighted to be partnered with Midland Computers for our IT needs. Their expertise and support have been invaluable in ensuring that our operations run smoothly and securely. They have a deep understanding of the unique challenges we face and have tailored their services to meet our specific requirements. It’s nice to have an IT company with a friendly approach and have one point of contact for all queries.
Sheila – Phoenix CareAs a fast-growing business we had outgrown our previous IT provider. Midland Computers have been our trusted managed service provider since 2019, expertly supporting our transition from a traditional server infrastructure to the Microsoft 365 platform. They consistently ensure our system is robust, secure, and efficient. We are delighted to work with them and recommend them to any companies needing an IT solution.
Andy Talbot, Managing Director – Off-Piste WinesI have no reservations at all in recommending Midland Computers as IT support for any business. We have found them to always be professional, with a friendly, positive approach. The transition from our previous supplier was seamless. All and any IT tech support is dealt with in a timely manner. They respond promptly and resolution, has to date, exceeded the contracted times set out in our terms. There was no hard sell, time scales set out were adhered to, there is always someone available to answer any queries during the initial setup period.
Beverley Fenton, Office & Estate Manager – Boningale HomesWe/I have had great pleasure in working with Midland Computers for over 10 years they provide an invaluable service in all areas of Server & Software Support with such things as VMware, VEEAM and also with all the Microsoft Suite of Services.
Andrew Birks, Head of Information Technology - Dodd Group Ltd.For several years, Midland Computers has provided excellent nationwide IT support to the Corble Group. Firstly beginning at our head office, Breeze House, in Leek, and then extending throughout our UK operations. Their reliable solutions and service have greatly improved our operations, and we highly recommend their expertise and support.
Gillian Sherratt, Finance Director - Corble GroupABB UK have worked with Midland Computers for over 20 years, the team have provided excellent service in all areas of IT Hardware and Software.
Jayne Wilson, Buyer – ABBAre you interested in our expert IT Support service?
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No problem at all.
Call us on:
01952 588688
08:30am - 5:30pm
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