ONSITE/REMOTE SERVICES

For many businesses, it simply isn’t viable to have an in-house IT department, or often existing IT departments become overstretched with business growth. Every one of our engineers and helpdesk personnel are qualified to a minimum of Microsoft Certified Professional with most being Microsoft Certified Solutions Associates or higher. We have the tools and expertise to monitor your systems and tackle problems as they happen, or answer your questions and resolve your issues remotely or with a visit from an onsite engineer.

TELEPHONE SUPPORT

Simple telephone technical support is often all it takes to reach a resolution for many problems. Our knowledgeable and friendly First Line Support team are qualified with a minimum of Microsoft Certified Professional, and are happy to answer your questions, give advice and organise further assistance if the problem needs escalating.

ONSITE ENGINEERS

We offer an onsite response as low as four hours, as well as reactive or preventative maintenance visits. All of our onsite engineers are Microsoft Accredited and work hard to maintain their qualifications and gain accreditations in the latest technologies. We are here to fix any problems you might have with as little disruption to your business as possible.

MAINTENANCE
CONTRACTS

Our maintenance contracts are drawn up with only your requirements in mind. We have off the shelf support packages, or we can create bespoke services to match your specific company needs. We offer 24/7 server monitoring, a Microsoft Certified Professional on hand for any issues up to 24 hours a day, 7 days a week, hardware and software cover and replacement and guaranteed onsite response times. We offer full remote support, wherever you are in the world, and can send you a daily status report of your systems and server. In most cases, we will be aware of a problem before you are, and will be well on the way to rectifying it.